PRIVACY NOTICE

Utopia Skincare is committed to protecting the privacy and security of our customers and website visitors.

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.

HOW AND WHEN DO WE COLLECT YOUR DATA:

  • When you shop with us either by post, phone or via any of our websites.
  • When you join our reward program.
  • When you contact us by any means with queries, complaints etc.
  • When you enter prize draws or competitions.
  • When you choose to complete any surveys we send you.
  • When you comment on or review our products and services.
  • When you’ve given a third party permission to share with us the information they hold about you.

WHAT DATA WE COLLECT:

Name, Address, Telephone Number, Reason for Purchasing, Purchase History, IP Addresses

We also store some observed data such as your browsing history or click through email behaviors.

WHY DO WE COLLECT THE INFORMATION:

The data is used in the following ways: a) To fulfill and deliver the order that a customer has placed, b) To keep track of the customer’s purchase history and reward points earned, c) To identify products and offers that the customer might be interested in, d) to allow data agencies to create models to ascertain which prospects best fit the Snowden customer profile, e) shared with 3rd Party retailers (Name and Address only) so that they can mail relevant products and offers that may be of interest to the customer, f) To comply with legal obligations.

MONITORING OF COMMUNICATION:

Subject to applicable laws, we’ll monitor and record your calls and other communications in relation to your dealings with us. We’ll do this for self-regulatory compliance, for quality control, staff training and when we need to see a record of what has been said.

MARKETING PREFERENCES:

We’ll use your home address, phone numbers, email address and social media to contact you. You can opt out of communications at any time by calling us on
(+) 92 (0) 300-8470005

AUTOMATED DECISION MAKING AND PROCESSING:

Automated decision making involves processing your personal data without human intervention, we may do this to decide which marketing communications are suitable, and also to help build a ‘profile’ of our customer database to gain a greater understanding our customers and target audience. All of this activity is on the basis of legitimate interest, to protect our business and to develop and improve our services.

RETENTION OF DATA:

We will retain data for a minimum of 5 years after the last purchase, this is to ensure that any loyalty program rewards are not lost from the account.

DATA ANONYMISATION AND AGGREGATION:

Your personal data may be converted into statistical or aggregated data, which can’t be used to identify you, and then used to produce statistical research and reports. This aggregated data may be shared and used in all the ways described above.