TERMS & CONDITIONS

OUR CONTRACT

When buying goods or services on the Internet, you are entering into a legally binding contract. We must receive payment in whole for the price of the goods that you order before your order can be accepted. We will text/email you to confirm that your order has been received, but this does not constitute our acceptance of that order.

We will be deemed to have accepted your order on dispatch of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with our Terms & Conditions below. You will receive another text/email from us when your order is dispatched.

Our acceptance of your order creates a legally binding contract between us and you need to be over 18 (the legal age to contract legally) to use this site.

RETURNS

We are happy to refund or exchange any product that is returned within 14 days of receipt. It is important that items are returned unused and in perfect condition so please take care of them and pack them appropriately.

Your right to cancel can be exercised in writing by contacting us at
Utopia Skincare
Asia Pacific Region,
2nd floor, Vogue Towers,
15 C/2 Gulberg 3,
M.M. Alam Road,
Lahore – 54400  Pakistan
or by emailing us at utopia@jsvt.com.pk

Under the Consumer Contracts Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 14 calendar days of receipt.

We recommend when returning items to use a recorded fully insured method such as Special delivery from the Post Office.

Returns are processed within 48 hours once received by our returns department. If your item is being returned for replacement this will be sent out immediately.

Rights to Cancel

You have the right to cancel this contract within 14 days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us by phone (+) 92 (0) 300-8470005 or by email utopia@jsvt.com.pk of your decision to cancel this contract by a clear statement.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have any problems organizing the return of your item, please contact us by phone (+) 92 (0) 300-8470005.

CANCELLATION BY US

We reserve the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area or one or more items was listed at an incorrect price due to human error. If we do cancel your contract we will notify you and will re-credit to your account any sum received from you as soon as possible.

If the item is no longer available, you will receive a notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

If you have any problems organizing the return of your item, please contact us by phone (+) 92 (0) 300-8470005.

FAULTY GOODS

In the unlikely event that a product is faulty, please contact our customer services department. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.
TO REPORT A FAULTY PRODUCT, PLEASE CONTACT US BY PHONE ON (+) 92 (0) 300-8470005 OR BY EMAIL utopia@jsvt.com.pk

DESCRIPTIONS AND PRICES

Utopia Skincareendeavors to ensure that the information on this website is accurate and up-to-date but gives no warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of the information. All measurements given are approximate.
Errors may occur due to human error or for reasons beyond our control example alterations to the rate of Value Added Tax. If we find a pricing error in one of the products you have purchased where the correct price is higher than the price displayed on the website, we will give you the option of reconfirming your order at the correct price, or cancelling it. If we aren’t able to contact you then we will cancel the order and refund any payment in full.
Prices include VAT but exclude delivery costs. All of our prices are shown in Pak (PKR) Rupee or US (USD) Dollar and you will be billed in these currencies.

CLEARANCE AND PROMOTIONS

Where we show a reduced price on our website the following policy shall apply. The ‘was’ price is the highest price the item has been offered for sale by us in the last 12 months and will have applied for a continuous period of 28 days or more.

Clearance products and promotions are subject to availability and may be changed or withdrawn by us without notice. We reserve the right to cancel a promotion or reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.

Promotional discount codes may occasionally be published by us or through third parties which may apply to any or specified purchases made through this website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offers or discounts. Please note only one Discount code can be applied and redeemed at any one time.

FREE GIFTS, SPECIAL OFFERS AND FREE DELIVERY OFFERS

Any free gift or special offer product is subject to stock availability. We reserve the right to substitute such products entirely at our discretion.
Free delivery offers apply to Standard Delivery only and does not include the Overseas Delivery option. Such offers may be extended or removed at any time.

PAYMENT POLICY

Full payment will be taken with your order.

DELIVERY

Our delivery options and charges are specified on our website. Shipping outside Pakistan may incur additional delivery costs.

Where items ordered are out of stock we will deliver in two stages. The first order containing all in-stock items will be dispatched immediately. All remaining items will be dispatched together once the last item arrives in stock. We will deliver to the address requested at the time you make the order and it is your responsibility to ensure the details are correct and that there will be someone there to accept delivery. If your order is returned to us because the carrier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for any repeat delivery costs.

You will take ownership of the goods once they have been delivered after which point they are held at your own risk and we will not be held liable for their loss or damage.

OVERSEAS

We are unable to promise that the items on our website are appropriate or available for use outside of Pakistan, and accessing our website from countries where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside of Pakistan, you do so on your own initiative and are responsible for compliance with local laws.

GOVERNING LAW

All transactions are deemed to be completed within the Islamic Republic of Pakistan and as such are governed and interpreted by Pakistani Law.

SUPPLY AGREEMENT

These terms and conditions together with our current website prices, delivery details, contact details and privacy policy, cover the whole of our agreement regarding our supply of goods to you.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale on our website. We shall have no liability for any such representation being untrue or misleading other than for fraud or fraudulent misrepresentation.

The entire content of our website (including pictures, logos, photographs, videos and text) are the copyright of Utopia Skincare. The copying, modification or reproduction of any of this material may constitute an infringement of the owners’ rights